About Us
About Us
iDine, the flagship ERP product of Innosolv Consultancy Services Private Limited.
Innosolv began its operations as a consulting company and soon ventured into Information technology. Innosolv brings to itself industry experts from business management, consulting and information technology. Innosolv, an IT products and consulting company has been serving companies since 2007. Innosolv today has its presence in 26 Indian states and 5 international locations such as Tanzania, Bangladesh, Singapore, Qatar and Oman.
The iDine Journey
Innosolv completed the successful implementation of idine ERP at the prestigious Speciality restaurants in 2011. Entire operations, inventory management and finance was migrated onto iDine. Innosolv concentrated solely on product enhancement and quality over a period of 3 years. In 2013, Innosolv began its business development function and has been slowly and steadily serving new customers in the food and beverage segment. 160 plus business units enhance their operations through iDine. Operations for segments such as Dine-In, buffet, QSR, Lounge bar, take away are handled through iDine.
Innosolv’s products serve multiple business verticals such as FMCG, Engineering, Manufacturing, Services and Food and Beverage.
Innosolv’s motto has always been reliability, sustainability and growth. This is visible through the quality of its products and services. Innosolv aims to be the ultimate solution for any segment in the food and beverage industry. And also to have its footprint in 6 continents and is growing steadily in terms of client and user base.
WHY IDINE ?
Key Achievements of iDine:
We have been able to monitor and improve customer experience. iDine can remotely track key issues on real time: such as delivery time to the customer, reasons a customer cancels or rejects an item, sales, customer feedback, etc.
We have been able to effectively control costs of purchase and consumption from the head office at all locations through the following:
– Manage inventory centrally, monitoring stock – wastage / loss / variances
– Realize economies by managing vendors / suppliers centrally with lower prices and consistent quality
– Delegating purchase powers only as required to locations with rates and quantities fixed centrally
We were able to obtain real time information leading to quicker and improved decision making. Performance monitoring on a daily basis, comparison of sales and costs between locations / brands, and consolidated results across locations / brands is now possible. Tracking key indicators such as item popularity across brands / locations, table turnover, average cover billings, etc is a reality.
Achieved significant savings in time and costs as activities such as price revisions and menu changes are centrally controlled and can be made from the head office, which formerly had to be done by deputing personnel to each location. Established complete control over cash, and bill cancellations. Complete accountability from employees has led to reduced errors in order taking, delivery and billing.
Mission and Vision
Our prime goal at Innosolv is to add to our clients’ ability to serve their customers. Identifying problems is the first step towards solving them. This thought was an apt starting point for us while conceptualising iDine. As a solution, iDine is focused on the fine dining restaurant chains and hotels. food and beverage industry. However, as a concept, it represents a broader idea. The core of iDine is integration of operations in the hospitality industry. We realized that integrating all the business processes of a restaurant chain presents unprecedented challenges to the owner. The industry in India, which has seen extremely impressive growth in the past few years, has struggled to find tools that would allow it to cope with the expansion it has seen. As restaurant chains expanded to include multiple locations across the country and the world, it was not just a matter of integrating the front-end of the business with the back-end but also to connect all the chains in one network, which could be controlled from any single remote location. iDine is a creation of and secure environment, which sustains growth with the required flexibility to meet changing business needs.
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